Banche e assicurazioni alla prova del Mystery Shopper.

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Authors : Roberto Petrone Topic : Business & Economics School subject : Publication date : 25/11/2014 Subscription magazine Publisher : Franco Angeli Edizioni ISBN : 9788891718907 License duration (days) :
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Additional details

Book pages: 219

Reflowable Version: Yes

Description

Questo volume vuole aiutare i consulenti di banca e assicurazioni a utilizzare con efficacia e professionalità il confronto con il cliente, attuale o potenziale, con particolare riferimento all’utilizzo del telefono dall’agenzia, dal call center “interno-esterno” o dal servizio clienti.

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