The Power of Connection

Description

How can brands build authentic connections with their customers and communities? How can they stay true to their identity and deep-rooted DNA while evolving to meet market demands? How can they align their signature with the customer experience? At a time when brands face the paradox of unparalleled technological connectivity yet struggle to build meaningful relationships with their audiences, The Power of Connection seeks to answer these questions with a unique focus on symbol-intensive and community-driven industries such as fashion, luxury, and beauty. At its core, the book introduces the idea of the “connected brand,” a framework that brings together all the key elements of brand strategy—from DNA and positioning to creating memorable, signature customer experiences. It shows how a brand, while staying true to its roots, can expand into new markets through strategic collaborations and brand extensions. The book concludes with an exploration of four brand...

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